Terms of Service

1. Acceptance

These Terms of Service (“Terms”) are a binding legal agreement between you (“Customer”, “you”, or “your”) and StoreSenz Inc. (“StoreSenz”, “we”, “us”, or “our”) governing your access to and use of the StoreSenz platform, website, APIs, and related services (collectively, the “Service”).

By clicking “I agree,” creating an account, or using the Service, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you are using the Service on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case “you” refers to that entity.

If you do not agree to these Terms, do not access or use the Service.

2. Service description

StoreSenz is a multi-tenant SaaS platform that provides retail intelligence and automation to independent retail stores. The Service includes:

• A web dashboard for financials, inventory, expiry tracking, and analytics;
• An on-premises Data Sync Agent that reads from your Point of Sale (POS) system;
• AI-powered demand forecasting, festival planning, and purchase recommendations;
• Online storefront and multi-channel order management (web, WhatsApp, voice);
• Customer engagement tools (WhatsApp/SMS/email campaigns);
• Invoice and accounts payable management;
• An AI phone ordering agent;
• Employee time tracking and payroll exports;
• Integration with Stripe (payment processing), Plaid (bank data), and other third-party services.

The modules available to you depend on your subscription plan. StoreSenz reserves the right to modify, add, or discontinue features at any time with reasonable notice.

3. Accounts & security

You must create an account to use the Service. You agree to provide accurate, current, and complete information and to keep your account information updated.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must promptly notify us at security@storesenz.com of any unauthorised access or security breach.

StoreSenz implements role-based access controls that allow you to assign different permission levels to staff members. You are responsible for appropriately managing access for your employees.

4. Subscriptions & billing

StoreSenz offers the following subscription plans billed monthly per store location:

• Starter — core operations (financials, expiry, inventory ordering);
• Growth — adds festival planning, invoices/AP, customer engagement;
• Pro — adds online orders, AI voice agent, marketing campaigns.

Fees are charged in advance for each billing period. All fees are non-refundable except as expressly provided in these Terms or required by applicable law. If you cancel your subscription, you retain access through the end of the current paid period; no partial-period refunds are issued.

StoreSenz reserves the right to change pricing at any time. Price changes will be communicated to you at least 30 days in advance via email or in-app notice. Continued use after the new pricing takes effect constitutes acceptance of the new prices.

Plan upgrades take effect immediately and are billed on a prorated basis for the remainder of the current billing period. Plan downgrades take effect at the start of the next billing period.

5. Free trial

New customers may be offered a 30-day free trial at our discretion. During the trial period:

• You have full access to all features included in your selected plan;
• A valid payment method is required to start the trial;
• You will not be charged until the trial period ends;
• If you do not cancel before the trial ends, your payment method will be automatically charged the monthly subscription fee for the selected plan;
• You may cancel at any time during the trial at no cost.

StoreSenz will send you an email reminder 3 days before your trial expires. Free trials are available once per business entity. StoreSenz reserves the right to modify or discontinue free trial offers at any time.

6. Grace period & access suspension

If a payment fails (for example, due to an expired card or insufficient funds), StoreSenz will notify you by email and display an in-app warning. You will have a 7-day grace period during which your access continues uninterrupted while you resolve the payment issue.

During the grace period, Stripe may attempt automatic retries of your payment method. If payment is not resolved before the grace period expires:

• Access to module-gated features (analytics, ordering, voice agent, etc.) will be suspended;
• You will retain access only to your billing settings and account settings so you can update your payment method;
• No data is deleted during suspension.

Once a valid payment is processed, your access is restored immediately. If you remain in arrears for more than 30 days after suspension, StoreSenz may terminate your account in accordance with Section 16.

7. Payment processing

StoreSenz subscription payments are processed by Stripe, Inc. Your card details are collected and stored by Stripe; StoreSenz never stores raw payment card numbers. By subscribing, you authorise StoreSenz to charge your payment method on a recurring monthly basis.

Customer payments for your store(online orders, in-store QR checkout) are processed via Stripe Connect. Payments flow directly into your store’s connected Stripe account — StoreSenz does not hold, settle, or have access to these funds. StoreSenz may collect a platform fee on these transactions as disclosed at the time of Stripe Connect setup.

All payment disputes, refunds, and chargebacks related to your store’s customer transactions are governed by your agreement with Stripe. StoreSenz is not a party to those transactions.

8. Data sync agent

The StoreSenz Data Sync Agent is a Windows application that you install on a computer within your store network. It connects to your POS database locally and transmits only the data fields required by the modules you have enabled.

By installing and running the Sync Agent, you:

• Grant StoreSenz a limited, read-only right to access your POS data for the purpose of providing the Service;
• Confirm that you are authorised to grant such access under any applicable agreements with your POS vendor;
• Acknowledge that StoreSenz will never write to or modify your POS database — the Sync Agent is strictly read-only.

Your POS login credentials are stored locally on your store PC and are not transmitted to StoreSenz servers. Synced data is transmitted over encrypted HTTPS connections.

9. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable regulations;
• Attempt to access, query, or extract data belonging to another tenant;
• Reverse-engineer, decompile, or create derivative works of the Service;
• Use automated tools to scrape, crawl, or stress-test the platform without our written consent;
• Transmit malware, spam, or any content that is fraudulent, defamatory, or harmful;
• Resell or sublicence access to the Service without our prior written authorisation;
• Use the AI or voice features to mislead your customers about the nature of the interaction (e.g., represent the AI voice agent as a human without disclosure).

StoreSenz may suspend or terminate your account immediately if we reasonably believe you have violated this Section.

10. Intellectual property

StoreSenz and its licensors own all rights, title, and interest in the Service, including software, designs, trademarks, and documentation. These Terms do not transfer any intellectual property rights to you.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Service during the term of your subscription, solely for your internal business operations.

You retain all ownership rights in the data you bring to the platform — your POS data, customer information, vendor records, and business information. See Section 11.

11. Your data

You own all data you upload, sync, or create within the Service (“Customer Data”). You grant StoreSenz a limited licence to store, process, and transmit Customer Data solely to provide and improve the Service.

StoreSenz does not sell Customer Data to third parties. Aggregated, anonymised analytics data (with no personally identifiable or business-identifiable information) may be used to improve our platform.

AI processing: Some features (demand forecasting, invoice extraction, festival planning, voice ordering) send relevant data excerpts to third-party AI providers (Anthropic, OpenAI, and/or Google) for processing. Only the minimum data necessary for the specific AI task is transmitted. We do not send full POS transaction histories to AI providers. By enabling these modules, you consent to this processing.

Data portability: You may export your data at any time via the dashboard. On account termination, you have 30 days to request an export before data is deleted.

Multi-tenancy:StoreSenz is a multi-tenant platform. All data is scoped to your business entity and locations. Our systems enforce strict isolation; you will never see or access another tenant’s data.

12. Third-party services

The Service integrates with the following third-party providers. Your use of their services is subject to their own terms and privacy policies:

• Stripe — subscription billing and Stripe Connect for store payments;
• Plaid — read-only bank account cash-inflow data;
• Meta (WhatsApp Business API) — WhatsApp messaging and ordering;
• Brevo — transactional and marketing emails;
• Anthropic, OpenAI, Google — AI demand forecasting, invoice extraction, and voice ordering;
• LiveKit, Deepgram, Cartesia, Telnyx — AI voice agent infrastructure;
• Google Cloud Platform (GCP) — cloud hosting, storage, and infrastructure.

StoreSenz is not responsible for the availability, accuracy, or practices of these third-party services. We will notify you of any changes to key integrations that materially affect the Service.

13. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

StoreSenz does not warrant that: (a) the Service will be uninterrupted, error-free, or free of viruses; (b) AI-generated forecasts, recommendations, or extractions will be accurate or complete; (c) the Service will meet all of your specific business requirements.

AI-generated output (demand forecasts, purchase recommendations, invoice data, voice transcriptions) is provided for informational purposes only. You are responsible for reviewing and validating AI output before acting on it.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL STORESENZ, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE.

STORESENZ’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO STORESENZ IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you to the extent prohibited by law.

15. Indemnification

You agree to indemnify, defend, and hold harmless StoreSenz and its officers, directors, employees, contractors, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use of the Service in violation of these Terms; (b) your Customer Data; (c) your violation of any third-party rights; or (d) any content you distribute to your customers through the Service.

16. Termination

By you: You may cancel your subscription at any time through the Billing settings in your dashboard or by contacting us. Cancellation takes effect at the end of the current billing period.

By StoreSenz: We may suspend or terminate your account immediately, without prior notice, if: (a) you materially breach these Terms; (b) you fail to pay fees for more than 30 days after suspension under Section 6; (c) we are required to do so by law; or (d) we reasonably believe continued service poses a security or legal risk.

Effect of termination: Upon termination, your right to access the Service ceases. You may export your data within 30 days of termination, after which it will be deleted in accordance with our data retention practices. Sections 10–15 and 18 survive termination.

17. Changes to these Terms

StoreSenz may revise these Terms from time to time. We will notify you of material changes at least 14 days in advance via email and/or an in-app notification. The updated Terms will show a new “Effective date” at the top.

Your continued use of the Service after the effective date of revised Terms constitutes your acceptance of those Terms. If you do not agree to the revised Terms, you must stop using the Service and cancel your subscription before the effective date.

18. Governing law

These Terms are governed by the laws of the State of California, United States, without regard to its conflict-of-law provisions. Any dispute arising from these Terms shall be submitted to the exclusive jurisdiction of the state and federal courts located in Santa Clara County, California, and you consent to personal jurisdiction in those courts.

If you are a consumer located in a jurisdiction that provides mandatory consumer protection laws, nothing in these Terms limits any rights you may have under those laws.

19. Contact

If you have questions about these Terms, please contact us:

For privacy-related requests, see our Privacy Policy or email privacy@storesenz.com.